Terms of service

Thank you for visiting the Bremworth website. Our website and procedures have been created to ensure that you receive the best customer experience.  By purchasing any of our products, you acknowledge that you have read these terms and conditions and agree to be bound by and comply with them.  

Please note that, for the purposes of these terms, "order" means an order for products placed by you through our website, "products" means all goods and/or services supplied by us through our website now and at any time in the future, "we", "us" or "our" means Bremworth Pty Ltd (ACN 101 377 780), and "you" or "your" means the person who is interested in acquiring or has acquired any products.

 

VISUAL APPEARANCE:

The product images aim to portray an actual likeness of the rug in terms of colour, texture and pattern repeat - however, due to the individual settings of the user's browser, we cannot guarantee the accuracy - particularly of the colour.

We endeavour to ensure that the information posted on our website is an accurate representation of our products and their specifications, as well as our advice and opinions relating to rugs in general. However, there may, on occasions, be situations beyond our immediate control when the information displayed is incomplete or contains errors. Should you find errors, or suspect that errors may exist, on any part of this site, please report them to us.

Subject to any rights you may have under the Australian Consumer Law, we accept no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in any information in our website or our failure to provide our website.

PRODUCT AVAILABILITY:

Our ongoing programme to be leaders in colour and style means that we frequently introduce new colours and products; we also review our existing colours/products on an ongoing basis and withdraw those that are not in keeping with our ranges. We reserve the right to withdraw colours/products at any time. While we will remove images and details of colours/products that are withdrawn from the market from this website promptly, there can be no guarantee that we hold sufficient stock to fill an 'unplaced' order.

ORDERS:

An order made via our website is an offer to purchase one or more of our products.  When we receive an order from you, we will accept this offer by sending you a confirmation email.  If we accept your order and the selected product is not available, we will notify you and refund you the purchase price you paid for the product and any postage cost charged.

PAYMENT:

All prices are stated in Australian dollars (AUD$) and include GST.

All credit and debit card payments for all products can be made through a secure DPS site.  Your credit or debit card will be charged once your order has been confirmed and prior to delivery.  We are not responsible for any charges made by your own bank for such transaction fees or charges.

DELIVERY:

We will deliver the products to the address nominated by you when you submit your order.  This address will be confirmed in our order confirmation email.  We do not deliver products outside Australia, however, you may place an order from overseas as long as you specify that we should deliver the order to an Australia address.  

We will send you an email explaining how to track your item and letting you know when it will be delivered. Delivery is free within Australia.  

Delivery is made by courier and is completed when the item ordered is signed for.  The courier will attempt to make delivery and obtain a signature up to two times before the order is returned to our warehouse. We may charge a further postage cost to re-deliver your order if you fail to sign for the delivery.

Risk of any loss, damage or deterioration of or to the products passes to you on delivery.  Title to the products also passes to you at the time of delivery.  Subject to any rights you may have under the Australian Consumer Law, we will not be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.

RETURNS:

If for any reason you are not satisfied with your order, please call us directly.  You will find our contact details on our website and in the email that we sent to you confirming your order.  To the extent permitted by law, unless the product you have received is faulty or defective, and you notify us of this fault or defect within seven days after receiving the product, there are strictly no returns or refunds.  You will bear any postage cost required to send us the faulty or defective product.

If it is determined by us, at our absolute discretion (acting reasonably), that the product is faulty or defective, we will use reasonable endeavours to repair or replace the product, and you acknowledge that this is your sole remedy in relation to any faulty or defective product.  If we are unable to repair or replace the product, we will give you a refund of the purchase price you paid for your product.

EXCLUSION AND LIMITATION OF LIABILITY:

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is hereby excluded.  This does not attempt or purport to exclude liability under statute if, and to the extent, such liability cannot be lawfully excluded (such as under the Australian Consumer Law).

To the extent permitted by law, we will not be liable whether in contract, tort (including negligence), statute or otherwise for any personal injury, loss of or damage to property, loss of revenue, profits, goodwill, business, anticipated business or anticipated savings, or other indirect or consequential loss, arising out of or relating to the supply of products to you.

In any event, to the extent permitted by law, any claim for damage, loss, cost or expense that arises out of or relating to the supply of products to you, including any economic or consequential loss incurred, is limited to the value of the products supplied by us.

You indemnify and hold us free from any claims, liabilities, losses, damages and expenses of any kind incurred in connection with your use of any products ordered.

COPYRIGHT:

The images and information contained on this site are copyright to Bremworth Ltd. Copying and sharing of this information is permitted to assist you make decisions on your rug purchase. It is not permitted where images and information are being used for commercial gain. Images and information can be made available for use by media by contacting the Marketing Department at Bremworth in Auckland, New Zealand on +64 9 277 6000.